Master Collision Group

I dropped off my vehicle and the staff was polite and courteous. They worked well with my insurance company and kept me in the loop on expected cost and completion time. But the work speaks for itself. I'd recommend this place to friends and family.

They were amazing with communication and were fast with my car repairs. It was expected to be done by Thursday but I got my car back on Tuesday. If you ever need things done quickly, come to this place. You won’t regret it.

I am extremely disappointed in my experience with Master Collision in Bloomington. Communication throughout the repair process was poor, and unfortunately, it led to a serious issue that I feel potential customers need to be aware of. After receiving an initial quote, I asked the shop to provide a final estimate before proceeding with any remaining repairs. Instead of following through with that simple request, I received a call saying the work had already been completed—without my approval keep in mind. This resulted in an additional $1,000 added to the total, well beyond the initial quote. I was able to get quotes from other shops at 1/2 the price for the remaining work. When I brought u…

The corner of my vehicle that was hit by someone having a medical emergency looks great again, and I was impressed to find that even my vehicle interior had been cleaned. I appreciated that they share a wall with Enterprise and work with each other, so the car rental through the insurance was very seamless. Luis communicated with me about my vehicle status, and picking up the vehicle was easy to do before work when it was ready. GEICO had recommended them as a business they work with, and it didn't hurt that they're located within blocks of my residence as well.

Luiz and Lisa was amazing! Both employees displayed great customer service, communication skills, and friendliness! Shoutout to the Master Collision repair team for doing an amazing job on my car. My car looks better than BEFORE and after the damage! I would recommend this shop to anyone who needs vehicle repairs!